Refund Policy

1. Overview

Since all products sold on Porompt.com are digital, refunds are offered only under specific and justifiable conditions.

2. Refund Eligibility

You may be eligible for a refund if:

• The prompt is broken or does not function as described.
• The file is missing or corrupt.
• The prompt was removed before download.
• You were charged incorrectly (e.g., duplicate charge).

3. Ineligible Refund Situations

Refunds will not be issued if:

• You “change your mind” after purchase.
• You misunderstood the functionality due to not reading the description.
• You attempt to misuse, resell, or alter the prompt and claim issues.

4. Request Process

To request a refund:

• Contact support@porompt.com within 3 days of purchase.
• Provide order details and reason.
• Our team will review the request within 5 business days.

5. Seller Disputes

If a buyer requests a refund, the seller may be notified. In case of conflict:

• Porompt will mediate.
• We reserve final decision rights.

6. Refund Method

Approved refunds will be processed to your original payment method.

7. Abuse of Policy

Accounts suspected of abusing refunds may be flagged or terminated.

8. Platform Rights

We reserve the right to refuse refunds that don’t meet the above criteria.

9. Contact

For refund concerns:
📧 support@porompt.com